Refund Policy

1. Our Commitment

Johadtech is committed to delivering work that matches the agreed specification. Where we fall short, we have a process for making it right — including refunds where appropriate.

2. Situations Eligible for Refund

• Johadtech is unable to commence work within the agreed timeline for reasons entirely within our control
• Delivered work materially and demonstrably fails to meet the written specification — not a change of preference
• A project is cancelled by Johadtech before any work has commenced

3. Situations Not Eligible for Refund

• Client changes scope, direction, or preferences after work has commenced
• Client delays or fails to provide required materials, causing missed timelines
• Client approves a deliverable milestone and later changes their mind
• SEO campaigns where results are affected by third-party algorithm changes
• Digital forensics engagements — the service fee covers the investigation process; specific outcomes cannot be guaranteed
• Projects cancelled by the client after work has commenced — the initial deposit (50%) is non-refundable

4. Partial Refunds

Where a project is cancelled by the client after commencement, a partial refund of the outstanding balance may be issued based on the proportion of work not yet completed, assessed at our standard day rate. The initial 50% deposit is non-refundable once work has commenced.

5. Refund Process

To request a refund, contact us within 7 days of the delivery date at hello@johadtech.com.ng with your project details and specific objection. We will respond within 48 hours. Approved refunds are processed within 5–10 business days to the original payment method.